Consumer Protection (Distance Selling) Regulations
The Electronic Commerce (EC Directive) Regulations 2002
Your attention is brought to our Terms & Conditions and it is a condition of purchase that you accept all of the conditions below and our Returns Policy.
· We only deliver to the address shown on your credit card statement.
· We only deliver within the UK, therefore all orders include VAT at the current rate.
· For information on product returns see our Terms & Conditions.
· All items sold as new by us are covered by the full manufacturer warranty.
Fraud Prevention
In order to keep costs down for our customers we reserve the right to refuse orders that do not conform to our internal security measures. All goods offered for sale will be sold at our sole discretion.
Statutory Rights
Your statutory rights are not affected by anything contained on this page, or on our website.
Registered Company Information
Holburn Hi-Fi Ltd is registered in Scotland. Reg. No 53881
Registered Address (For Legal Notices only)
Holburn Hi-Fi Ltd T/A AV Accessoryshop, 445 Holburn Street, Aberdeen, AB10 7GU
Applicable Law is Law of Scotland
VAT No 267 523 444
The content of the AV Accessoryshop World Wide Web pages are provided ‘as is’. Except as required by applicable law no warranty of any kind, either express or implied, is made in relation to the acuracy, reliability or content of the pages. AV Accessoryshop reserves the right to revise the pages or withdraw access to them at any time. AV Accessoryshop assumes no responsibility for material created or published by 3rd parties that AV Accessoryshop World Wide Pages have a link to.
LEGAL NOTICE: PLEASE NOTE
Consumer Protection (Distance Selling) Regulations 2000 & Electronic Commerce (EC Directive) Regulations 2002. These regulations entitle consumers to a cooling off period unless the parties have agreed otherwise. By placing an order with AV Accessoryshop you accept that the cooling off period does not apply except under the following conditions; If the advice given to you by AV Accessoryshop was inadequate, the products did not arrive in the state sent and you did not sign for them in good condition from the carriers. We will always listen sympathetically to requests for returns, but you are specifically drawn to our Returns Policy. We are a reputable company and advertise ethically, but we reserve the right not to supply in the case of price error or if goods are not available. In those cases your credit card will be refunded promptly.
RETURNS & REFUNDS OR ITEM EXCHANGE
If for any reason you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. We will exchange the item(s) for a similar or equivalent product or issue a full refund on receipt, if preferred. Please note that the original carriage charge will not be refunded unless the item is faulty when tested by us.
The returned item remains your property until received and accepted by AV Accessoryshop. In your own interests we strongly advise when returning items that you send these via an insured carriage service that covers you for the full value of the returned item(s).
Items should NOT be returned without prior authorisation from us. Proper authorisation will prevent any delays in identifying or processing returned goods.
REFUNDS
Please allow 3 working days from receipt of your return for us to process & issue a refund. When the refund is issued, we will e-mail you to confirm the order value and the refund amount. E-mail will be sent to the same address as the original order confirmation. From receipt of the e-mail please allow up to 10 days for the credit to appear on your card account. The time it takes for the credit to appear is dictated by the bank or card issuer and is not within our control. Only the card used for the original purchase may be refunded. If for any reason the refund to this card is refused we will then issue a refund cheque within a further 3 working days. This will be mailed to the billing address.
EXCHANGES
Please allow 3 working days from our receipt of a returned item to process an exchange. Once an exchange is processed delivery will normally be within 4 working days.
FAULTY OR INCORRECT ITEM
Should the item received not be that which was ordered or is faulty, in the first instance please advise us by e-mail at customerservice@avaccessoryshop.co.uk giving details of your order number, name & address, product details and what the problem is. Please also advise whether you would prefer a replacement or refund of the item(s). We will reply with instructions on how to proceed. Items returned without our instruction will incur delay in processing or refusal should no fault be found.
Prices
Prices shown on this web site are inclusive of VAT, do not include delivery or carriage. (Where a delivery charge applies, this will be shown in ‘the basket’ when completing checkout, before you finalise your order.
Disclaimer
While every care has been taken to ensure that the information contained in this website is accurate, AV Accessoryshop cannot accept responsibility in respect of any errors, mis-statements or alterations to content which may have occurred. E&OE.
You can now recycle your old electricals with us.
If you are buying a new electrical item, we will recycle your old one for FREE
Why Recycle?
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.
We Can Help
We are pleased to offer our customers the chance to recycle their old electrical items.
Please return your old electrical items purchased from Avaccessoryshop - Aberdeen to:
Av Accessoryshop
441-445 Holburn Street
Aberdeen
AB10 7GU
To remind you that your old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol.
Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximize separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find out more information on WEEE recycling, and to locate your local recycling centre visit www.recyclenow.com